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Terms and Conditions

Last updated: June 2025
Platform DisclaimerVizado is a software platform only. Vizado does not provide immigration advice, legal advice, visa guidance, travel services, or any regulated professional service. All advice and professional services are provided exclusively by the registered Agency. Agencies are solely responsible for their professional conduct, regulatory compliance, and all client outcomes.

1. Agreement

These Terms and Conditions (“Agreement”) constitute a binding contract between Vizado (“we,” or “us”) and the registered agency entity (“Agency” or “you”) that has activated an account on the Vizado Platform. By completing registration, you confirm that you have the authority to enter into this Agreement on behalf of the Agency.

2. Platform Provided

Vizado grants the Agency a limited, non-exclusive, non-transferable right to access and use the Platform as a SaaS tool for internal practice management purposes during the active subscription term. The Platform is a software tool only and does not constitute professional, legal, immigration, or travel advice of any kind.

All professional services, advice, and client engagements are provided by the Agency acting independently. Vizado has no role in the Agency’s professional practice, no visibility into individual client cases beyond what the Agency uploads, and no liability for case outcomes, regulatory non-compliance, or client disputes arising from the Agency’s services.

3. Subscription and Fees

The Agency agrees to pay all applicable subscription fees according to the plan selected at registration. Fees are calculated based on usage as described in the published pricing plan and are payable in the currency specified in the plan. Vizado reserves the right to change pricing with 30 days’ written notice to the Agency Administrator.

  • Free conversion allowances reset on the first day of each billing period
  • Tier 1 and Tier 2 rates apply to conversions that exceed the free allowance as specified in the selected plan
  • All fees are exclusive of applicable taxes; the Agency is responsible for any taxes arising in its jurisdiction
  • Overdue balances may result in suspension of access until payment is received

4. Agency Obligations

The Agency agrees to:

  • Use the Platform only for lawful purposes consistent with these terms
  • Maintain all required professional licences and regulatory registrations applicable to its practice area
  • Comply with PIPEDA and all applicable privacy laws with respect to its clients’ personal information
  • Ensure all staff users are properly trained and bound by these terms
  • Not resell, sublicence, or otherwise make the Platform available to third parties outside the Agency’s own operations
  • Promptly report suspected security incidents to Vizado

5. Data Ownership and Processing

The Agency retains ownership of all client and case data uploaded to the Platform. Vizado processes that data solely as a data processor on the Agency’s instruction. Upon termination of the subscription, the Agency may export its data within the 90-day retention window. After that window, data is irreversibly deleted.

6. Service Availability

Vizado will use commercially reasonable efforts to maintain Platform availability. We provide no uptime guarantee unless one is specified in a separate Service Level Agreement executed with the Agency. Planned maintenance will be communicated in advance where possible. We are not liable for downtime caused by circumstances beyond our reasonable control.

7. Indemnification

The Agency shall indemnify, defend, and hold harmless Vizado and its respective officers, directors, employees, and contractors from and against any claim, demand, loss, damage, liability, cost, or expense (including reasonable legal fees) arising from:

  • The Agency’s use of the Platform in violation of these terms or applicable law
  • Any claim by an Agency client arising from the Agency’s professional services or advice
  • Any breach of the Agency’s data protection or privacy obligations
  • Any misrepresentation or omission made to a government authority or client

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  • VIZADO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES
  • VIZADO’S TOTAL LIABILITY FOR ANY CLAIM ARISING UNDER THIS AGREEMENT SHALL NOT EXCEED THE TOTAL FEES PAID BY THE AGENCY IN THE THREE CALENDAR MONTHS PRECEDING THE CLAIM
  • VIZADO IS NOT LIABLE FOR ANY CLAIM ARISING FROM THE AGENCY’S PROFESSIONAL SERVICES, CLIENT RELATIONSHIPS, OR REGULATORY COMPLIANCE

9. Term and Termination

This Agreement commences on the date the Agency activates its account and continues until terminated. Either party may terminate for any reason with 30 days’ written notice. Vizado may terminate immediately if the Agency materially breaches these terms and fails to cure within 7 days of notice, or if required by law. Upon termination, the Agency’s access is suspended and the 90-day data retention period begins.

10. Governing Law

This Agreement is governed by the laws of British Columbia and the federal laws of Canada. Any dispute shall be resolved in the courts of British Columbia, Canada, and the parties irrevocably submit to that jurisdiction.

11. Entire Agreement

This Agreement, together with the Privacy Policy, Terms of Use, and any applicable plan description, constitutes the entire agreement between the parties and supersedes all prior negotiations, representations, or agreements. No amendment is effective unless in writing and signed by both parties or published by Vizado with appropriate notice.