Legal Information & Contact Us

Last updated: June 2025

Platform DisclaimerVizado is a software platform only. Vizado does not provide immigration advice, legal advice, visa guidance, travel services, or any regulated professional service. All advice and professional services are provided exclusively by the registered Agency. Agencies are solely responsible for their professional conduct, regulatory compliance, and all client outcomes.

1. Platform Operator

Vizado
Burnaby, British Columbia, Canada
Technology platform developed by Inducer Solutions

Vizado is a software platform. It is not a law firm, immigration consulting firm, regulated immigration representative, travel agency, or financial services provider. No lawyer-client, consultant-client, or fiduciary relationship is created by use of the Platform.

2. No Professional Advice

Nothing on the Vizado Platform, in any documentation, or in any communication from Vizado constitutes immigration advice, legal advice, visa guidance, travel advice, financial advice, or any other regulated professional advice. All such advice is provided exclusively by the registered Agency operating the workspace. Vizado expressly disclaims all responsibility for any reliance placed on Platform content by clients or third parties.

3. Regulatory Non-Involvement

Vizado does not verify the regulatory status, professional standing, or licensing of any Agency registered on the Platform. Agencies are independently responsible for maintaining their licences, complying with the Immigration Consultants of Canada Regulatory Council (ICCRC/CICC) rules where applicable, and acting within the scope of their authorised practice.

Vizado is not affiliated with, endorsed by, or acting as an agent of IRCC, CBSA, ICCRC/CICC, or any government body.

4. Intellectual Property Notices

"Vizado" and the Vizado logo are trademarks of Vizado
"One Key™" is a trademark of Vizado
All Platform software, design, and documentation are copyright © 2024–2025 Vizado. All rights reserved
Unauthorised reproduction, distribution, or derivative use is prohibited

5. Third-Party Links and Services

The Platform may link to or integrate with third-party services (e.g., email providers, calendar services, payment processors). Vizado is not responsible for the content, privacy practices, or availability of third-party services and makes no warranty regarding them. Your use of third-party services is governed by their own terms.

6. Limitation on Reliance

Any sample documents, template text, checklist items, or example workflows included in the Platform are provided for illustrative purposes only. They are not to be relied upon as legal or professional advice, and Vizado makes no representation that they are accurate, complete, or appropriate for any particular situation. Agencies remain solely responsible for the accuracy and suitability of all materials used with their clients.

7. Dispute Resolution

Any dispute arising from use of the Platform shall first be addressed through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration in Vancouver, British Columbia, under the British Columbia Arbitration Act, unless you are a consumer entitled to court access under applicable law.

For disputes involving consumer privacy rights under PIPEDA, you may also contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.

8. Contact Details

General enquiries: info.ca@app.vizado.io
Technical support: support@app.vizado.io
Privacy / data protection: privacy@app.vizado.io
Security incidents: info.ca@app.vizado.io
Legal notices: legal@app.vizado.io

Legal notices must be served in writing by email to legal@app.vizado.io with “Legal Notice” in the subject line. Vizado will acknowledge receipt within 5 business days.

9. Governing Law

These legal notices and the operation of the Platform are governed by the laws of British Columbia and the federal laws of Canada applicable therein.